Optimize Your Workforce Talent
People – they are your most expensive and powerful business assets. Optimize your workforce talent and you create skilled leaders, dream teams, and productive and loyal employees. That will launch your business to new heights! Optimizing your workforce talent helps you situate people in the right places, at the right times, for the right business […]
Don’t Follow the Golden Rule!
Here’s a lesson I learned early on – don’t follow the golden rule! As a young manager, I wanted to reward my employees because they reached a lofty sales goal. I decided a staff party would be a fun way to engage and recognize everyone. You should know that I enjoy organizing and planning parties, […]
Show Interest and You’ll Get Interest
Here is the key to getting more out of the people around you. Take an interest. Be interested. Show interest and you’ll get interest. My clients who are business managers frequently ask how to get their employees more interested in the jobs that they do. They tell me that apathy has run rampant in their […]
Customers Are NOT Always Right
I managed a group of tourist attractions and we strived for excellent customer service. So I told my employees that “the customer is always right.” Sounded like good management at the time, but I was wrong. The customers are NOT always right. To boost our admission income, I initiated a 100% money-back guarantee if the […]
How Not to be a Sleazy Salesperson
Eeeewwww! There is such a negative stigma about “salespeople.” Why? Because they are often seen as gushing, insincere, and shallow. They care about you until you turn down their deal and walk out the door. Then, they are gushing, insincere and shallow to the next person who walks in. They don’t care about the customer; […]
How to Get Your Confidence On
It is one of those traits that empowers you when you have it and undermines you when you don’t. You perform better when you feel self-confident, and your team performs better when members feel confident in you and each other. So it’s important to know how to get your confidence on. If you lack it, […]
A Counterintuitive Guide to Improvement
When you think about improvement, do you focus on weaknesses? Here’s a counterintuitive (and much more rewarding) guide to improvement. Ask most people what about their lives they’d like to improve and you’ll usually get a litany of their weak points. They want to improve their problems with their business or personal relationships, careers, weight, […]
Aspirations, Not Resolutions
Many business leaders have given up on New Year’s Resolutions. Why? Studies show that goals don’t work, so I recommend you try aspirations, not resolutions. They say the top reasons for failed resolutions are things like a lack of consequences, a lack of specificity, being too big, not enough external support, not writing them down, […]
Speedy Year-End Leadership Review
My clients usually conduct a review of their people every year. But to really get the flock flying in formation and ready for the year ahead, take time for a quick year-end leadership review at your business. Call a meeting and facilitate a discussion that reflects on and reviews everyone’s take on the past year. […]