Managers have always worked hard to keep their business fully staffed with trained people. Trying to keep just the right number of employees in the right positions to run your

Continue reading5 Ways to Avoid the Great Resignation

I was soaring my hang glider above Cape Kiwanda on the Oregon Coast. But I didn’t stay focused. The sun cast a sleek shadow of my thirty-foot wingspan on the

Continue readingStay Focused – You’re the Pilot

Customer service is very important to business success. So as a leadership consultant and employee trainer, I’m asked to provide customer service training frequently. Employers want their employees to serve

Continue readingCustomers or Employees – Who’s More Important?

As a business leader, you know that building rapport paves the way to smoother relationships. It helps you benefit more from the people you contact. Want to know the simplest

Continue readingThe Simplest Way to Build Rapport

Workplace culture is the buzzword these days, but what’s that mean? It means your people look forward to coming to work on Monday. It means that they enjoy their job

Continue readingIt’s Easy to Improve Your Workplace Culture

Customer service skills are on many business leaders’ minds, so I am asked to deliver customer service training frequently. I recently asked employees in a department store what they thought

Continue readingCustomer Service Skills – Avoid the #1 Problem

You want your people to be friendly and service-minded to each other and to your customers. A smooth running operation is desirable, so people skills are important. Do you find

Continue readingLevel Up People Skills in Your Team

What makes good employees want to work for you? Don’t be fooled into thinking it’s the money. Employees grow accustomed to their wages very quickly, even after getting a raise.

Continue readingDon’t Treat Employees Like Employees

Your leadership behaviors impact staff development and employee performance. Let me illustrate with this example from the world of grade school education. A pool of students, who all tested the

Continue readingLeadership Behaviors Affect Staff Development