Category: Organizational Change
Customer Service Makeover
Customer service skills continually take center stage in the minds of business managers. As a consultant and coach, I’m frequently asked to provide insights into this crucial aspect of running
Leading Creativity in Your Business
Creativity does not come easily to everyone. But these days, it may be just the workplace inspiration you and your people need. Let’s talk about leading creativity in your business.
Unlock the Power of Playtime
In your fast-paced and demanding business world, play may take a backseat to more serious pursuits. However, dismissing play as mere frivolity underestimates its tremendous value, for business leaders as
Get More Applicants – Without Increasing Wages
Everywhere I go these days I see “help wanted” and “we’re hiring” signs. Businesses report there are not enough applicants to fill the open jobs. Leaders think the problem is
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Don’t Avoid Turbulence
As a leader, do you try to avoid turbulence and conflict? Well, when I first learned to fly hang gliders, I wanted to avoid turbulence too. Smooth, stable air –
Customers Are NOT Always Right
I managed a group of tourist attractions and we strived for excellent customer service. So I told my employees that “the customer is always right.” Sounded like good management at
Customers or Employees – Who’s More Important?
Customer service is very important to business success. So as a leadership consultant and employee trainer, I’m asked to provide customer service training frequently. Employers want their employees to serve
Continue readingCustomers or Employees – Who’s More Important?