It’s Easy to Improve Your Workplace Culture
Workplace culture is the buzzword these days, but what’s that mean? It means your people look forward to coming to work on Monday. It means that they enjoy their job
Category: Organizational Change
Customer Service Skills – Avoid the #1 Problem
Customer service skills are on many business leaders’ minds, so I am asked to deliver customer service training frequently. I recently asked employees in a department store what they thought
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Don’t Get Back to It – Rise Above Normal!
For business managers, COVID was a tough challenge. As a leader, it’s easy for you to glamorize and idolize pre-COVID normal, to long for it, and wait for it to
Gather Secret Shopper Intel for Free
Hey leaders – want to improve your customer service and your bottom line? I’ll tell you how you can gather secret shopper intel for free. Leadership trainers sometimes get jobs
5 Keys to Adaptability
As a leader, you’re flying your business by the seat of your pants through turbulence every day. You need to know how to increase adaptability. Although “winging it” may have
Six Ways to Tune Up Business Performance
Great business leaders refresh their basic leadership skills often to tune up business performance. It’s part of life-long learning. It’s part of improving…and part of being effective. You won’t have