Don’t Get Back to It – Rise Above Normal!
For business managers, COVID was a tough challenge. As a leader, it’s easy for you to glamorize and idolize pre-COVID normal, to long for it, and wait for it to
Category: Tips (articles)
How Not to Negotiate – Make This Mistake
Whether you’re a leader or not, you need negotiation skills. Sometimes you might blow it, so it’s good to understand why. Here’s how not to negotiate. Of course, you want
How to Bring Harmony to Group Discord
Imagine that you are running (or sitting in) a meeting and you’re trying to reach a consensus on a pending project or an important action item. Ideally, everyone would chip
How to Ruin an Apology
Sometimes it happens – you’re blindsided by someone or something that upsets you and you don’t respond with elegance and class (like you usually do.) You wish you could rewind
Six Ways to Thrive Despite Obstacles
There is a solitary English daisy growing up through a pavement crack in my driveway. Actually, it’s thriving. It intrigued me so I stopped to appreciate it and see what
Jazz Up Your Teamwork in a Snap
In my leadership development work, I find insight from many areas of my life. When I sang with a jazz ensemble, I was amazed to find how many things I
Gather Secret Shopper Intel for Free
Hey leaders – want to improve your customer service and your bottom line? I’ll tell you how you can gather secret shopper intel for free. Leadership trainers sometimes get jobs
What Success Really Feels Like
Think of a successful business leader that you admire. He or she probably makes it look effortless, even flawless. Success looks so easy from the outside. But, let’s talk about
The High Cost of Blame
I learned the high cost of blame when I was a lending officer and needed approval for a large loan. The loan committee turned it down, so I had to