Business Coach, Consultant & Trainer
Sometimes you can get excellent leadership lessons from a fun little teambuilding game. If you think about it, you reveal your leadership style when you play. And play isn’t just
Continue readingYou Reveal Your Leadership Style When You Play
Your people all have different roles and personalities, yet you want them working together. It would be easier if they all saw eye-to-eye, but that’s not how it works. I
Waaaaa! She was really looking forward to the taste. She was so careful, but she dropped her ice cream cone. The specifics don’t matter. As a manager, you’ve been there.
When I’m delivering conflict resolution training, I ask participants about the meaning of stress, They give me answers like tension, trouble, misery, or lack of control. These factors are outside
Managers have always worked hard to keep their business fully staffed with trained people. Trying to keep just the right number of employees in the right positions to run your
I was soaring my hang glider above Cape Kiwanda on the Oregon Coast. But I didn’t stay focused. The sun cast a sleek shadow of my thirty-foot wingspan on the
Customer service is very important to business success. So as a leadership consultant and employee trainer, I’m asked to provide customer service training frequently. Employers want their employees to serve
Continue readingCustomers or Employees – Who’s More Important?
As a business leader, you know that building rapport paves the way to smoother relationships. It helps you benefit more from the people you contact. Want to know the simplest
Workplace culture is the buzzword these days, but what’s that mean? It means your people look forward to coming to work on Monday. It means that they enjoy their job