Everywhere I go these days I see “help wanted” and “we’re hiring” signs. Businesses report there are not enough applicants to fill the open jobs. Leaders think the problem is
Continue readingGet More Applicants – Without Increasing Wages
People – they are your most expensive and powerful business assets. Optimize your workforce talent and you create skilled leaders, dream teams, and productive and loyal employees. That will launch
Here’s what I think: Nobody ever goes to bed at night feeling over-appreciated. Think about that. Do you? Neither do I. As a leader, this is helpful to know. (As
Managers have always worked hard to keep their business fully staffed with trained people. Trying to keep just the right number of employees in the right positions to run your
Customer service is very important to business success. So as a leadership consultant and employee trainer, I’m asked to provide customer service training frequently. Employers want their employees to serve
Continue readingCustomers or Employees – Who’s More Important?
Workplace culture is the buzzword these days, but what’s that mean? It means your people look forward to coming to work on Monday. It means that they enjoy their job
You want your people to be friendly and service-minded to each other and to your customers. A smooth running operation is desirable, so people skills are important. Do you find
What makes good employees want to work for you? Don’t be fooled into thinking it’s the money. Employees grow accustomed to their wages very quickly, even after getting a raise.
Your leadership behaviors impact staff development and employee performance. Let me illustrate with this example from the world of grade school education. A pool of students, who all tested the
Continue readingLeadership Behaviors Affect Staff Development