Business Coach, Consultant & Trainer
Customer service skills are on many business leaders’ minds, so I am asked to deliver customer service training frequently. I recently asked employees in a department store what they thought
Continue readingCustomer Service Skills – Avoid the #1 Problem
You want your people to be friendly and service-minded to each other and to your customers. A smooth running operation is desirable, so people skills are important. Do you find
What makes good employees want to work for you? Don’t be fooled into thinking it’s the money. Employees grow accustomed to their wages very quickly, even after getting a raise.
Your leadership behaviors impact staff development and employee performance. Let me illustrate with this example from the world of grade school education. A pool of students, who all tested the
Continue readingLeadership Behaviors Affect Staff Development
Your business is a living organism, much like a tree. Consider your organizational chart. Does it look like a pyramid, with the boss on top and the workers on the
Employee engagement is the latest go-to topic in the leadership training world. Engagement is important, but when I think of it, I think of a transmission in a car. When
No matter how busy you are as a leader, don’t picture yourself running. Show confidence as a leader by thinking like a drummer, and picture yourself walking. Have you ever
Continue readingTo be a Good Leader Picture Yourself Walking
You know the old saying, “You only get one chance to make a great first impression?” Good first impressions are critical in your business and personal relationships, right? I disagree!
In business leadership (and in life) you witness, you experience, so think you know. But do you really? Don’t be fooled by your perception! I’ll illustrate this with an old