Jazz Up Your Teamwork in a Snap
In my leadership development work, I find insight from many areas of my life. When I sang with a jazz ensemble, I was amazed to find how many things I could learn to improve my team’s work. Here’s how to jazz up your teamwork – you’ll improve it in a snap! Members of a jazz […]
Gather Secret Shopper Intel for Free
Hey leaders – want to improve your customer service and your bottom line? I’ll tell you how you can gather secret shopper intel for free. Leadership trainers sometimes get jobs that fall in the “other duties as assigned” category. For me, one of those jobs was posing as a secret shopper for a big company […]
What Success Really Feels Like
Think of a successful business leader that you admire. He or she probably makes it look effortless, even flawless. Success looks so easy from the outside. But, let’s talk about what success really feels like on the inside. You’ve probably seen a bald eagle or other raptor circling in a thermal, gaining altitude with every […]
The High Cost of Blame
I learned the high cost of blame when I was a lending officer and needed approval for a large loan. The loan committee turned it down, so I had to tell the customer his loan was declined. The bank manager stopped by my desk and told me, “Don’t blame the loan committee – it makes […]
Choose the Best Applicants with These Tricks
When you interview job applicants, they always try to make themselves look perfect for the job, similar to the way a first date tries to impress you. But it’s best to have a few techniques to learn people’s true colors. Choose the best applicants with these tricks. As a business leader, the hiring choices you […]
The True Cost to Replace an Employee
As a leader, you face business expenses that can blindside you. The cost of replacing an employee is higher than you think! Assume you hired a poor choice ninety days ago (hey, it can happen!) Now you need to terminate her. You’re obviously out the wages that you paid her, but that’s not all. What […]
How to Squeeze in Professional Development
Most leaders know that by lifting their people up, their business will soar. That’s the best way to grow your business. Leadership training is important, but the question is how to squeeze in professional development? I get asked that a LOT. And I can help. I’m not only flexible but I’m challenged by your staff […]
Prepare for Questions Applicants Will Ask
As a leader, if you’re hiring you need to attract applicants to your business. You probably already have your candidate interview questions in mind. Remember, you’re being interviewed too. Prepare for questions applicants will ask you. There are lots of help-wanted signs up. The job market is getting highly competitive. Candidates have choices. They care […]
Here’s THE Most Important Leadership Skill
If you had to pick one, what is the most important leadership skill in your business? What would it be? Communication? Organization? Delegation? Motivation? Flexibility? Creativity? Feedback? Of course, you need to be able to communicate with your employees, customers, and vendors. Organization and delegation are crucial because you can’t do it all yourself. You […]