Customers Are NOT Always Right
I managed a group of tourist attractions and we strived for excellent customer service. So I told my employees that “the customer is always right.” Sounded like good management at
Author: Christine Waugh
How Not to be a Sleazy Salesperson
Eeeewwww! There is such a negative stigma about “salespeople.” Why? Because they are often seen as gushing, insincere, and shallow. They care about you until you turn down their deal
How to Get Your Confidence On
It is one of those traits that empowers you when you have it and undermines you when you don’t. You perform better when you feel self-confident, and your team performs
A Counterintuitive Guide to Improvement
When you think about improvement, do you focus on weaknesses? Here’s a counterintuitive (and much more rewarding) guide to improvement. Ask most people what about their lives they’d like to
Aspirations, Not Resolutions
Many business leaders have given up on New Year’s Resolutions. Why? Studies show that goals don’t work, so I recommend you try aspirations, not resolutions. They say the top reasons
Speedy Year-End Leadership Review
My clients usually conduct a review of their people every year. But to really get the flock flying in formation and ready for the year ahead, take time for a
Great Leaders Give Presents of Presence
The greatest holiday gift or year-end bonus might not come in a package. Great leaders give presents of their presence – and they do it all year long. Employees won’t
Great Leaders Give Presents of Presence
The greatest holiday gift or year-end bonus might not come in a package. Great leaders give presents of their presence – and they do it all year long. Employees won’t
Listen With Your Eyes
Listening with your eyes as well as your ears is so important. Whether you’re the boss or the employee, the parent or the spouse, you’d better be a good listener,