Your Focus Matters – Target Fixation
In both business and hang gliding, where you choose to focus can greatly impact your outcome. As someone who has soared in the skies and coached leaders to new heights, I understand the significance of setting the right target, Your focus matters. Let me share a story from my hang gliding days that illustrates the […]
Customer Service Makeover
Customer service skills continually take center stage in the minds of business managers. As a consultant and coach, I’m frequently asked to provide insights into this crucial aspect of running a thriving organization. Recently, I had a candid conversation with employees at a local department store. We were seeking to identify the most prevalent customer […]
Rethinking Criticism: Could Questions Be the Key?
In the world of business leadership and management, one constant challenge is providing feedback and criticism effectively. Often, we resort to direct criticism, hoping it will drive the desired change. Maybe it’s time to start rethinking criticism. Have you ever wondered if there might be a better way? One that not only addresses the issues […]
A Pilot’s Guide to Emails That Get Read
In a world where digital communication reigns, email remains a critical part of our daily professional interactions. It’s our ground control, the hub from which we launch numerous tasks, discussions, and projects. Yet, there is a lot of email air traffic. Despite its importance, it’s surprising how often emails fail to accomplish their mission. People […]
Jettison Feedback – Use This Instead
Let’s soar into a topic that’s been a point of turbulence for many managers: giving employee’s feedback. Are you a fan? Do your team members eagerly await evaluation day to hear your words of wisdom? Probably not, and here’s why you should steer toward a new direction and jettison feedback. Marshall Goldsmith introduced me to […]
Manage Distractions Like a Pilot
As a business manager, your distractions are like the unexpected gusts of wind you would face while hang gliding. They can throw you off course if you’re not prepared for them. In the fast-paced business world, distractions can severely limit your ability to provide LIFT to your organization and your team. So, manage distractions like […]
Crowd-Sourced Leadership
Business managers, are you ready to catch some new thermals? Just like in hang gliding, where you rely on the elements and your instincts to soar, in the business world you have an untapped resource that can LIFT your employees’ development: Crowd-Sourced Leadership. Crowd-sourcing usually refers to pooling knowledge from a large group, often online. […]
Navigating beyond Training – the Long-Range Flight
In the world of leadership, navigating beyond training is essential for really elevating team performance. A hang glider pilot understands that the flight is more than the initial launch. Likewise, effective managers recognize that employee development goes beyond a one-off training session. Launching a hang glider is a rush, and one-time training can invigorate your […]
Leading Creativity in Your Business
Creativity does not come easily to everyone. But these days, it may be just the workplace inspiration you and your people need. Let’s talk about leading creativity in your business. Progress, solutions, innovation, winning, fun, and success – these all come from creativity, not predictability. You need it in your business, and you need to […]