Leaders Use Discernment to Make Decisions
Today, let’s take an insightful journey into the world of leadership and personal development. We’ll explore a vital trait that sets great leaders apart: discernment. In the realm of leadership, decision-making is not merely about facts and figures; it’s about harnessing multiple sources of knowledge to make choices that propel you, your team, and your […]
Creative Appreciation to Motivate Employees
As a business manager, you already know that appreciation is the number one employee motivator. But saying “Thank you” once in a while doesn’t quite cut it. Let’s talk about some creative appreciation techniques you can use to motivate your people more. Employee recognition is important, but it’s not used often enough. Or creatively enough. […]
Leadership Refined By Design
Welcome to another insightful journey, where I aim to equip visionary business leaders and managers like you with the tools to help your teams reach new heights. Let’s explore the transformative power of design thinking, a method that allows your organization to innovate, empathize, and adapt in this ever-evolving business landscape. It’s leadership refined by […]
Find Lift in Common Denominators
Leading a team is a lot like piloting through dynamic skies. Both require a keen sense of awareness and the ability to recognize patterns. In business, you can find lift in common denominators. Look for them among the challenges and opportunities. By identifying what ties varying situations together, you give yourself a compass to make […]
Your Focus Matters – Target Fixation
In both business and hang gliding, where you choose to focus can greatly impact your outcome. As someone who has soared in the skies and coached leaders to new heights, I understand the significance of setting the right target, Your focus matters. Let me share a story from my hang gliding days that illustrates the […]
Customer Service Makeover
Customer service skills continually take center stage in the minds of business managers. As a consultant and coach, I’m frequently asked to provide insights into this crucial aspect of running a thriving organization. Recently, I had a candid conversation with employees at a local department store. We were seeking to identify the most prevalent customer […]
Rethinking Criticism: Could Questions Be the Key?
In the world of business leadership and management, one constant challenge is providing feedback and criticism effectively. Often, we resort to direct criticism, hoping it will drive the desired change. Maybe it’s time to start rethinking criticism. Have you ever wondered if there might be a better way? One that not only addresses the issues […]
A Pilot’s Guide to Emails That Get Read
In a world where digital communication reigns, email remains a critical part of our daily professional interactions. It’s our ground control, the hub from which we launch numerous tasks, discussions, and projects. Yet, there is a lot of email air traffic. Despite its importance, it’s surprising how often emails fail to accomplish their mission. People […]
Jettison Feedback – Use This Instead
Let’s soar into a topic that’s been a point of turbulence for many managers: giving employee’s feedback. Are you a fan? Do your team members eagerly await evaluation day to hear your words of wisdom? Probably not, and here’s why you should steer toward a new direction and jettison feedback. Marshall Goldsmith introduced me to […]