Customer service is very important to business success. So as a leadership consultant and employee trainer, I’m asked to provide customer service training frequently. Employers want their employees to serve
Continue readingCustomers or Employees – Who’s More Important?
As a business leader, you know that building rapport paves the way to smoother relationships. It helps you benefit more from the people you contact. Want to know the simplest
Workplace culture is the buzzword these days, but what’s that mean? It means your people look forward to coming to work on Monday. It means that they enjoy their job
Customer service skills are on many business leaders’ minds, so I am asked to deliver customer service training frequently. I recently asked employees in a department store what they thought
Continue readingCustomer Service Skills – Avoid the #1 Problem
You want your people to be friendly and service-minded to each other and to your customers. A smooth running operation is desirable, so people skills are important. Do you find
What makes good employees want to work for you? Don’t be fooled into thinking it’s the money. Employees grow accustomed to their wages very quickly, even after getting a raise.
Your leadership behaviors impact staff development and employee performance. Let me illustrate with this example from the world of grade school education. A pool of students, who all tested the
Continue readingLeadership Behaviors Affect Staff Development
Your business is a living organism, much like a tree. Consider your organizational chart. Does it look like a pyramid, with the boss on top and the workers on the
Employee engagement is the latest go-to topic in the leadership training world. Engagement is important, but when I think of it, I think of a transmission in a car. When