A Pilot’s Guide to Emails That Get Read
In a world where digital communication reigns, email remains a critical part of our daily professional interactions. It’s our ground control, the hub from which we launch numerous tasks, discussions,
Category: Communication & Influence
Jettison Feedback – Use This Instead
Let’s soar into a topic that’s been a point of turbulence for many managers: giving employee’s feedback. Are you a fan? Do your team members eagerly await evaluation day to
Why Soft Skills Are So Hard
Soft skills refer to interpersonal and social abilities that are essential in a variety of contexts, particularly in the workplace. As a business manager, you want your employees to have
The Art of Employee Retention Conversations
Being a great leader means nurturing a strong and engaged team. One essential aspect is having retention chats with your employees. To build a cohesive and motivated workforce, you need
Relator Roles and Knee-Jerk Responses
My mother and I were on the phone. She was telling me about a difficulty she was having with someone else. It had her very upset. I was being a
Networking for Introverts
Do you cringe at the thought of attending one of those networking events? Too many business professionals would rather throw money into advertising when there is a less expensive way
Making Moments Matter
I like to ask people what they do to keep their lives in balance, and I usually get answers about family, spirituality, or hobbies. One day I asked Mariah, my
The Power of Your Smile
Consider the power of your smile. Recently, I received this email: “Hi Chris, I saw you in *** on Friday, and am sorry to say I did not recognize you
Avoid Trigger Word Problems
Some of the words we use trigger emotional responses in others. If you are aware of them, you won’t get unwanted reactions from someone you’re trying to relate to. Let’s