The Simplest Way to Build Rapport
As a business leader, you know that building rapport paves the way to smoother relationships. It helps you benefit more from the people you contact. Want to know the simplest way to build rapport? I watched a young couple in a restaurant the other day and got a refresher course on how to build rapport. […]
It’s Easy to Improve Your Workplace Culture
Workplace culture is the buzzword these days, but what’s that mean? It means your people look forward to coming to work on Monday. It means that they enjoy their job and their co-workers and that they feel worthwhile and valued for their efforts. Let’s talk about how to make that happen because it’s easy to […]
Customer Service Skills – Avoid the #1 Problem
Customer service skills are on many business leaders’ minds, so I am asked to deliver customer service training frequently. I recently asked employees in a department store what they thought the biggest customer service complaint is – not just in their business but in any business. They guessed some obvious answers such as rudeness, defective […]
Level Up People Skills in Your Team
You want your people to be friendly and service-minded to each other and to your customers. A smooth running operation is desirable, so people skills are important. Do you find it hard to schedule employee training time to hone and develop interpersonal skills in the workplace? People skills are essential to keep your teams collaborating […]
Don’t Treat Employees Like Employees
What makes good employees want to work for you? Don’t be fooled into thinking it’s the money. Employees grow accustomed to their wages very quickly, even after getting a raise. They see those wages as a fair trade for doing the basic job. So if you want to improve performance, don’t treat employees like employees. […]
Leadership Behaviors Affect Staff Development
Your leadership behaviors impact staff development and employee performance. Let me illustrate with this example from the world of grade school education. A pool of students, who all tested the same academically, were divided between two teachers. Each teacher heard a different backstory. One teacher learned that his students were the cream of the crop, […]
Invert Your Organizational Chart and Grow
Your business is a living organism, much like a tree. Consider your organizational chart. Does it look like a pyramid, with the boss on top and the workers on the bottom supporting the boss? Your organizational hierarchy speaks volumes, especially to those who work for you! Invert your organizational chart and you’ll grow your business. […]
This is Better than Employee Engagement
Employee engagement is the latest go-to topic in the leadership training world. Engagement is important, but when I think of it, I think of a transmission in a car. When you engage the transmission, you get the vehicle moving. Is the reason we want engaged employees so we get our business moving? Will that motivate […]
To be a Good Leader Picture Yourself Walking
No matter how busy you are as a leader, don’t picture yourself running. Show confidence as a leader by thinking like a drummer, and picture yourself walking. Have you ever watched a drummer in a band? Talk about patting your head and rubbing your belly at the same time. Drummers have one foot on the […]