Easy Ways to Motivate Employees
Want to know how to motivate employees? Employee recognition is important, but not used often enough. Appreciation is a free motivator. It stimulates performance. When I managed a group of
Category: Customer Service
How to Negotiate – Don’t Make This Mistake
To negotiate and create a win-win situation, understand the difference between interest and position. The best negotiation tactic is to focus on the interest. Here’s a little story to illustrate:
What You Need to Know about Team Collaboration
Team collaboration is often misunderstood. Collaborating in the workplace does not mean that each team member’s opinion or approach is the same. Quite the contrary. Teamwork and collaboration works best
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What Great Leaders Know about How to be Present
The greatest holiday gift or year-end bonus might not come in a package. Knowing how to be present is more important than giving presents. Practice mindful leadership. I once worked
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Filters – The Upsides and Downsides
Have you ever watched a new born baby take in his world? His wide eyes are looking at everything, not focused on any one thing yet. What he sees must
Indifference – Who Cares?
I asked the employees of a client what the biggest customer service complaint is – not just in their business but in any business. They guessed some obvious answers, like
Remember the Forgetting Curve
Remember the forgetting curve! Studies (such as those by German psychologist Hermann Ebbinghaus) show that if you learn a skill today, by tomorrow you’ve forgotten almost 80% of it. If
Triggers – Careful How You Shoot
Triggers – careful how you shoot. I’m not talking about gu;ns, either. Although most of our communication occurs through our body language and vocal tone, the actual words we use
Pushing – An Eye-Opening Thought
Here’s a fun little demonstration for your next meeting. Grab a volunteer and stand in front of the group about two feet apart facing each other. Raise your right hand