Easy Ways to Motivate Employees
Want to know how to motivate employees? Employee recognition is important, but not used often enough. Appreciation is a free motivator. It stimulates performance. When I managed a group of
Category: Communication
Your Organizational Chart – Made for Growth
Your business is a living organism, much like a tree. Consider your organizational chart. Does it look like a pyramid, with the boss on top and the worker-bees on the
How to Negotiate – Don’t Make This Mistake
To negotiate and create a win-win situation, understand the difference between interest and position. The best negotiation tactic is to focus on the interest. Here’s a little story to illustrate:
Indifference – Who Cares?
I asked the employees of a client what the biggest customer service complaint is – not just in their business but in any business. They guessed some obvious answers, like
Working Together in Harmony
Your people all have different roles and personalities, yet working together harmoniously is the result you want for optimum performance. Here are a few teamwork skills I learned singing in
Potential – It’s All In Your Head
Potential – it’s all in your head. Two teachers were given half of a pool of students who all tested the same academically. But each teacher was given a different
Dining Etiquette is Good for Business
I was at the final banquet of the National Speakers’ Association Conference. The room was set with a formal flair appropriate for some of the big-name speakers in attendance, with
Triggers – Careful How You Shoot
Triggers – careful how you shoot. I’m not talking about gu;ns, either. Although most of our communication occurs through our body language and vocal tone, the actual words we use
Pushing – An Eye-Opening Thought
Here’s a fun little demonstration for your next meeting. Grab a volunteer and stand in front of the group about two feet apart facing each other. Raise your right hand